Life through the eyes of the store seller
The seller, who works in a large department store, told anonymously about whether a carrier to become a director, how to deal with nails in the shoes, and why it is better Soviet of merchandise nobody.
When applying for a job in any store faced with conditions, which either agrees or not. The questionnaire prescribe what is important to you: career, team, money. But, having worked for some time, everyone understands: the leaves go nowhere. The sellers are gaining everyone. Managers treat them as human beings time, which sooner or later will go away. I worked with a good manager. True, it is, if a person is gone, and a year later returned, I did not remember it. The flow is very large.
Say, five years ago the selection was much tougher. C you talked and CEO, and even a specially selected committee. You had to have almost specialized education, experience and the appropriate type. Without the experience of taking a few.
Today, the only professionals in the store - grandmother-merchandisers and warehouse manager. They work for 50 years. If they are put to sell, they deal with it better than the students who are the basis of the department store. Grandmother worked here during the Soviet period ending institutions and vocational schools, specialty like "acceptance inspector of goods" or "Warehouse". Goods, which stands on the return on the eye defines marriage, skin and so on. Now, if you hired a person comes though with some experience, consider that he has already received. He showed how to fold the box and the computer turns on - that the new Warehouse Manager. In five years to replace all the grandmothers and comes complete chaos. Young sellers do not want to grow, and maybe not. The seller in a department store, where I work, has grown to the manager, must coincide thousands of factors. Is that couriers may grow to sellers. Management unprofitable. Where, for example, to put a man who for seven years worked as a manager? The highest office take friends. So career - it's a fairy tale.
The seller has to look after his section, make sure that all of the goods have been posted in the hall, to be guided by prices and sizes. How to sell, no one teaches. You do not even have to know something about the brand. There is a brand book: if you want - read, do not want - do not read. In what the designer was born, no one ever asked. And checks will not be.
There are vendors who directly vparivayut "takes - no?", Running from one customer to another, especially in sales. And there are people who work with the same client. Those earning less, but they have the quality of service above. To chat with regular customers and advise them - could not be worse. It is the responsibility: what if something he does not fit, do not like to be married?
We have had cases where the girls during the fitting of the shoe scratched badly nailed inside the heel. The idea is in the seller's obligations do not include checking the insole: nails in the shoes - the problem of producers. But someone from this easier? Nails come in cheap and expensive shoes. The worst thing is when boots or ankle boots: it's not visible at all. We were lucky that all the girls that are very scratched, did not go on the conflict, everything was limited apology, iodine and plaster. Shop like to blame, but we also did not present specific claims: Shoes do not we. By the way, in Soviet times insoles checked, and he did this Warehouse. And now, if you see that the seller feels the shoes inside, you can be sure he is a good man.
They steal both buyers and sellers. Customers theft is of two types: deliberate and accidental. Random - this is when people come to buy something, but he podvorachivaetsja freebie. Come guys watched the thing, and she was without protection - so carried away unnoticed. And we buy something else, gone with the package, and trinket simply pocketed. Perhaps to show off to friends.
Many pros and thieves, for them it is the adrenaline, the excitement. When they were caught, they were told that the sellers - fuckers. By and large, to steal is not a problem. Security guards work only at the outlet and escalators. Camera? I do not believe that there is someone sitting and watching all 15 screens. For all the stolen items to pay vendors, but sometimes, the budgeted loss. Its also steal them does not compute. We are always in season shortage - is thrown off the whole team. Someone more some less - dependent on wages.
Surprisingly, we have been a lot of fashionable women disguised as gypsies years 35. One question asks you silly, the second to monitor the situation, and the third pulls things and leaves. I remember the case: the cashier entered into hypnosis - gypsy gave just 20,000 rubles.
We often buy in order to buy. I would love to ban all refunds. Return marriage - this is normal, but sometimes it comes to nonsense: "My boy was like in your gym shoes two o'clock at home, and he has his feet were sweating, they do not suit us." There came a man with a lady, and he to her as a gift to buy a lot of things on a decent amount. And then she returns and takes part with cash. Educated men buy a card with some cash she did not return.
The manager is always on the client side. Seller no one supports. You will die, and you say - go to work. Therefore, even if you will send, you have to smile and nod. But endurance is developed over the years. If a customer problem, you can try to get rid of him: to say that he was busy and asked to go to another seller. There are customers who are forced to work with them to 7 hours at a time: to measure every thing, pick the cheapest, then the more discount will be asked to leave and end up empty-handed.
The dismissal of
to dismiss the management usually, if someone out there in a bad mood. Therefore, when there is a director, you need not stand in a relaxed position, and to be collected, cute smile and winking like "I know you." Usually, small things or for bad service is not fired unless something big happens. Increasingly, people resign themselves or due to friction in the team. The larger the team, the less problems.
The most profitable months - October and April: the weather changes, people are massively bought after work. The funny thing is that our stores are open 12 hours. Sellers need to put monuments: nobody else in the world does not work. The day passed, and you realize that you did not eat and did not go to the toilet. It's not the money that is necessary for the health of their kill. I do not see the point in working from 10:00 to 22:00. In the morning a small stream, and the people are so clear up in the evening, that he served before midnight or around the clock.
Prices and tips
Tipping give us more often than people think. It all depends on the mood of the buyer. Grandmothers, is, give a box of candy or chocolate. I came once grandmother shoe by Marcel, admired and recognized as the price - 28 000, - poohali, but still asked for a postponement. And then quietly to himself: "Once again the water with the bread is." Foreigners from our ofigevayut prices, but often buy because running models in their size at home is no longer remains.